Incipio is a designer and manufacturer of award winning mobile device accessories. Its commitment to innovative and original designs has rendered it globally recognized for the functional and premium accessories. The device accessories include iPhone 5 Cases, iPhone 4 4S Cases & Covers, new iPad Cases & Covers, Smartphone Cases, etc. its products are sold globally in leading consumer and electronics retailers, wireless retailers and through its website. For customer convenient online shopping experience, Incipio products and services have been grouped into Device, Bags, Audio, and Charger.
Incipio is a designer and manufacturer of award winning mobile accessories. Established in 1999 by group of gadget-obsessed designers, the company is based in Southern California. Its headquarters are located at 6001 Oak Canyon, Irvine, CA 92618. With more than a decade in business, Incipio has been widely recognized for consistently creating ingenious protective solutions for the mobile world. The Incipio team consist of very talented industrial and graphical designers, mechanical engineers, customer satisfaction fanatics, marketing mavens, etc. its offices are located in London, Hong Kong and India, hence making Incipio to be capable of giving a 24/7 service.
There are mixed reviews and customer feedback about Incipio, although majority of reviews are positive. While majority of customers are impressed with the store’s products and services, few are disappointed for one reason or another. The company boasts of very positive reviews at Amazon, ilounge, and bizrate. A customer at Bizrate applauds, “Fantastic site, great products at amazing prices with a great text and post service and fabulous customer service. You can't ask for more from an online site. I'll definitely be using again and already recommended to my friends.” Another one adds, “Great company, email confirms came through straight away and the goods arrived the day after I placed my order (twice). Would definitely use again and highly recommended.” However, a customer at resellerating complains of his lost order which cannot be traced, “…It's 5 days later now, I filled out the RMA form later that night and never heard back either. Avoid doing business with Incipio directly.” Despite of this, a lot of reviews show that most consumers recommend the company and its products.
Incipio isnot a Better Business Bureau rated company. The company also has not received BBB’s accreditation. With regard to Better Business Bureau rating, it is therefore not possible to ascertain Incipio’s credibility and trustworthiness. In addition, the company has not received any known product or service standard accreditation or certification. A company is not under any obligation to receive accreditation from BBB. However, Incipio has received relatively positive reviews and customer feedbacks although this does not give a clear picture of the store’s credibility and trustworthiness.
Alexa report shows that Incipio is ranked at 93260 among the 30 million domains and at 28339 in the United States. Moreover, the site has 502 other sites linking in it. Incipio has relatively good traffic rank in the cities of San Diego at 13524, Detroit at 14865 and Los Angeles at 16714. Compared with the internet population, the site’s users are disproportionately childless, moderately educated men who browse from work and have incomes between $30000 to $100000. Moreover, the report shows that Incipio’s visitors view an average of 3.2 unique pages per day and it has a bounce rate of approximately 38%. Its average load time is 3.229 Seconds.
Under Websiteinhub, Incipio earned Brown Award for its popularity. Its estimated worth is $72278 USD and is also estimated to be having page views of about 7574 pages per day. It is also estimated to be having 2525 unique visitors who have that have a total potential advertising revenue of $128 per day.
In SEO perspective, Incipio got a Medium Google Page Rank level 5/10. The site has similar traffic rank to www.stubhub.co.uk, www.mir3k.ru, and www.taladnadonline.com. Moreover, Compete report shows that Incipio has 27860 unique visitors and is ranked (by UVs) at 61593.
Incipio Company is very strong when it comes to social media presence. The business has accounts on Facebook, Twitter, YouTube, Google+, Pinterest, and Blog. The company’s Facebook page has 35045 likes and 383 fans talking about it. The page is updated occasionally with information about the company’s new products, available discounts currently on offer and prompt feedback to customer complaints. Their Twitter account has 6930 followers and they make a following of 1944 to other Twitter accounts. The same usage of their Facebookaccount is also applied here.
Their YouTube account has 514 subscriptions and Incipio uses it to give visual help to its customers on the proper way to use a particular product. Moreover, Incipio uses the YouTube account to relay feedbacks to customers in a visual format.
Their Google+ account has 34 people in their circles and their Pinterest account has 1422 pins, 67 likes, 339 followers and they also make a following of 240 to other Pinterest accounts. The pins on their Pinterest page display messages in beautiful picture colors that show the relevance and quality of the company’s products. All the information and news relevant to the Incipio and its customers is found on their Blog.
Incipio respects its customer’s privacy and is committed in protecting the customers’ personal information. It collects personally identifying information from customers and it then uses this information mainly for order processing and for sending promotional communication to customers. However, a customer has an option of stopping this kind of communication by sending an email to firstname.lastname@example.org . The personally identifiable information is also used to improve the customer’s online shopping experience. Except as required to fulfill a customer’s order or to comply with applicable laws, Incipio will not sell or disclose personally identifiable information to third parties.
Sensitive personal information submitted via Incipio website is protected both off-line and online. Sensitive information transmitted online is secured using Secure Socket Layer encryption technology while only authorized employees with specific task can access personally identifying information.
Under Google safe Browsing, Incipio is not currently listed as suspicious neither does it appear to function as an intermediary for the infection of any sites. Moreover, the site has not hosted malicious software over the past 90 days.
Incipio offers fairly attractive prices for its wide range of products. The store’s prices don’t differ much from those of other stores retailing same products but customer can be sure of getting a large inventory of quality products to select from. Incipio from time to time offers great discounts in an aim of attracting more customers and boosting the sales. Some of products are shown below:
ATLAS Waterproof Ultra-Rugged iPhone 5 Case-$89.99
Utility Nylon Messenger Bag-$99.99
f38 Hi-Fi Stereo Headphones- $49.99
Dual Auto Charger - 3.4A Lightning Car Charger with Cable and USB Port-$34.99
The shipping strategy of Incipio Company benefits the customer a lot. The company has partnered with major trusted Couriers that offer the delivery services to its customers. The courier companies include USPS and FedEx. Shipping services is categorized into domestic shipping, USPS International Shipping, and FedEx International Shipping.
Under Domestic Shipping, there is free shipping on USPS First Class Mail that will take 5-7 days to be delivered. However, the shipping rates ranges from $9.99 to $16.95 on USPS Priority Mail (3-5 Business Days), FedEx Ground (2-5 days), FedEx 2nd day, and FedEx overnight. On USPS International Shipping, which takes 7-14 Business days, a customer pays $17.99 as shipping fee for the 1st item and $2.00 on additional Items. Moreover, on FedEx International Shipping that takes 1-3 Business Days, a customer will part with $17.99 as shipping fee on the 1st item and $2.00 on additional items.
Customers are advised to note that Incipio offices remain closed during National Holidays e.g. Memorial Day, hence all orders placed on holidays will be processed the following day. The company process and ship orders Monday thru Friday 9am to 2pm Pacific Standard Time, orders placed after 2pm PST will be processed the following business day.
An order may be subjected to custom fees and import duties of the country to which the order is shipped.The customer is however, the customer is responsible for all duties and taxes incurred. Incipio Technologies cannot determine these fees during the checkout process.
The payment strategy of Incipio puts a customer at a greater convenience. The company accepts payment through Wire Transfer, Credit Card and PayPal. The Credit Cards accepted by the company include VISA, MasterCard, and American Express.
When using PayPal, a customer is requested to submit the PayPal account e-mail in the form available at the company’s website. This is also applied to Credit Card payment method where a customer is required to complete the credit card authorization form available at the same website.
Incipio is famous for its legendary warranty protection and exceptional customer service. Most Incipio products purchased through Incipio are covered under Incipio's Lifetime Limited Warranty. The company will repair or replace any defective product with the same product or one of equal or lesser value within the warranty duration.
To obtain warranty service, a customer is required to fill an RMA Form available at the company’s website. After obtaining an RMA number, defective product must be returned to Incipio before any warranty can be issued. Original proof of purchase may be required to complete your warranty service request. A customer is responsible for all shipping and other costs associated with returning defective product to Incipio.
For the company to process any return, a customer submit an RMA through the company’s website. The returns should then be post-marked with an authorized RMA within 30 days from original purchase date. The returned orders should be in their original contents for them to be accepted. RMA must be marked clearly on the outside of the packaging and the orders should be returner to the following g address:
Incipio Technologies, Inc.
RMA# (YOUR RMA #)
6001 Oak Canyon
Irvine, CA 92618
Best Available Incipio Coupon: